resources
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Podcast: Making Leadership Understand the Value of Information Technology
- I have been asked by many IT leaders how they should present themselves to clinical leaders to ensure that IT is properly represented...
Listen to Audio
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White Paper: Defining and Testing EMR Usability: Principles and Proposed Methods of EMR Usability Evaluation and Rating
- Electronic medical record (EMR) adoption rates have been slower than expected in the United States...
Read White Paper
Help Desk
After rolling out new devices and applications to your clinicians, the help desk burden can be overwhelming for existing support staff as everyone gets acclimated to the newly implemented technology. That’s why Winola Lake offers Tier 1 and Tier 2 help desk support to help get your new systems up and running. The Winola Lake help desk is also available for ongoing engagements as primary or secondary support for your biomed and IT staff.
Winola Lake also offers free STAT Ticket IT Reporting Software to make the help desk process run smoother for both end users and IT staff. By simplifying the trouble ticket submission process while delivering valuable data to the help desk, STAT Ticket is a tool that benefits your entire hospital. It drives faster, first-call repairs while allowing nurses and doctors to get spend more time with patients and less time with IT.
