Services Help Desk


Help Desk

After rolling out new devices and applications to your clinicians, the help desk burden can be overwhelming for existing support staff as everyone gets acclimated to the newly implemented technology. That’s why Winola Lake Health IT offers Tier 1 and Tier 2 help desk support to help get your new systems up and running. The Winola Lake Health IT help desk is also available for ongoing engagements as primary or secondary support for your biomed and IT staff.

Winola Lake Health IT also offers free STAT Ticket IT Reporting Software to make the help desk process run smoother for both end users and IT staff. By simplifying the trouble ticket submission process while delivering valuable data to the help desk, STAT Ticket is a tool that benefits your entire hospital. It drives faster, first-call repairs while allowing nurses and doctors to get spend more time with patients and less time with IT.

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