The Intelligent Communication System, powered by STAT Ticket, is a game changer for reporting troubles in your facility. Whatever the issue: application problems; medical device problems; facility issues; now you can report real-time issues without ever talking to someone at the help desk.
Report issues with one PC program, one email address, or one SMS/Text phone number.
Click here for a valuable white paper on How to Achieve a Rapid Response Help Desk and Improved User Communication in Healthcare
STAT Ticket was originally developed by hospital systems admins 3 years ago who realized one of the biggest challenges facing IT departments was the lack of useful feedback "from the field" either because end users were often too busy to report problems or didn't remember how because it's not (or shouldn't be) something that is practiced frequently. After all, how can you ask a nurse to fill out a web form to report a bad keyboard while holding a crying 2 day old patient?
The second challenge was, even though well meaning, end users took the time to fill out the help desk web form they sometimes omitted valuable troubleshooting information or mistyped a name, model, or cryptic error message.
The Intelligent Communication System, powered by STAT Ticket, eliminates both of these challenges.