STAT Ticket Automated Help Desk

One-click incident reporting = Faster response.

Stat Ticket - Doctors Helping Nurses to learn Stat Ticket

How does your staff respond when something needs to be fixed?

“I’m too busy to full out a Help Desk web form right now.”

“I’m sure someone else will notify the right person.”

“I’ll leave a note for the next shift to deal with it.”

“Which department handles this?”

“I don’t remember the extension for that department. I’ll just put a sticky note here.”

“I’ve got patients waiting. I don’t have time to sit on hold with the Help Desk.”

Reduce downtime.

With STATticket from Winola Lake Health IT, your staff can report a problem with just one click.

Avoid wasting time trying to track down the right person or department, or pinpointing the correct application. Just click on the screen icon to open STATticket and enter the report information. The system automatically opens a help desk ticket and routes the message to the appropriate department.

This intelligent communication system:

  • Works across your enterprise, with any device and network
  • Interfaces with any Web-based ticketing system
  • Automatically captures back-end information and screen shots
  • Can be configured to deliver via text, email, voice call, web service, or custom integration.
Stat Ticket - Doctors and Nurses Using Stat Ticket

STATticket Demo

Take the psychological burden of reporting IT issues away, with STATticket. View our short demo on how STATticket helps staff report, and therefore solve, 95% more IT issues!

STATticket WhitePaper

Get a closer look at STATticket and see how it simplifies helpdesk reporting. Join Winola Lake Health IT President Rick Hodge for a one-hour webinar, including a Q & A session. Click here to choose the date that’s most convenient for you.

Field Report: Children’s Hospital Boston

The IT Department at Children’s Hospital Boston (CHB) installed STAT Ticket on all of its 7,500+ computers across 20 locations. Prior to using STAT Ticket, the heavy call volume caused bottlenecks, often with multiple exchanges over the same issue. The automated system has decreased the phone and email communication, and reduced the ticket queues from 100 to 40.

Close the gap in your incident reporting with STAT Ticket

from Winola Lake Health IT.